Translate from English to Portuguese.
Translate from English to Portuguese:
When your subscription is in a **"Past Due"** status due to a failed payment, your account access may be restricted. This article will guide you through resolving this issue and restoring your account to good standing.
## **Understanding the "Past Due" Status**
If your payment fails, your subscription status will change to "Past Due." You will see a prominent notification in your account profile informing you of the abnormal status and providing solutions.
**Key Solutions:**
1. **Retry Payment:** The system will attempt to charge your original payment method again.
2. **Update Payment Method:** If the retry fails, you can update your credit card or other payment information.
## **Step-by-Step Instructions**
Please follow one of the processes below based on your situation.
## **Option 1: Retry Payment**
If your original payment method (e.g., credit card) still has sufficient funds, you can attempt an immediate retry.
1. Log in to your account and navigate to the **"Account Profile"** page.
1. You will see a prominent red **"Past Due"** status banner.
2. Click the **"Retry Your Payment"** button within the banner.
3. The system will immediately attempt to charge your original payment method again.
**Outcome:**
Payment Successful:** The page will display a success message. Your account status will be restored to normal immediately, and all services (such as transcription) will be reinstated.
Payment Failed:** If the retry fails, the system will notify you of the reason and recommend that you **"Update Payment Method."**
## **Option 2: Update Payment Method & Complete Payment**
If the payment retry fails, or if you prefer to use a new payment method directly, please follow these steps.
1. Within the **"Past Due"** notification banner, click the **"Update Payment Method"** link or a similar button.
* You may also see an **"Add another payment method"** link in the payment failure pop-up window.
2. You will be securely redirected to a payment management page hosted by our payment partner, **Stripe**.
3. On this page, you can:
Add a new credit card** or other supported payment method.
Remove old or invalid payment methods.**
4. Once you successfully add and verify a new payment method, the system will **automatically attempt an immediate charge** to settle your overdue balance.
**Outcome:**
Payment Successful:** After successful payment, close the Stripe tab and return to your account page. Your account status will automatically update to **"Active"**, and all services will be restored immediately.
Payment Failed:** If the charge with the new payment method still fails, please repeat the steps above, ensuring the card information you entered is correct and the card has sufficient funds.
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